Measuring user effectiveness with the Apdex metric

Creating a business application is one thing, measuring user-satisfaction another. Most software houses in recent years have woken up to the importance of user-facing metrics, the knowledge that user satisfaction regarding software application performance is an integral part of business success. But the problem in application performance measurement is that there are too many metrics and measurements which in the end adds nothing of real value to the performance reports. What most people need is a metric that is easy to calculate and interpret. Apdex is one such metric.
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